FAQs

What courier do you use for deliveries?

We use USPS and UPS

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain kaia.skin to your safe senders list.

How long will it take for me to receive my order?

We will fulfill orders within 2 business days. Shipping time will depend on the option you selected. Free-shipping/economy will be 5-8 additional days. Standard will be an additional 2-4 days, Priority 1-3 days.

Can I collect my product in person?

You can choose pickup at checkout.

Can I track my item?

Yes. You will receiving a confirmation email from us that contains the package tracking number.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.