About Kaia & Your Skin
What is nervous system skincare?
Nervous system skincare treats the skin and the nervous system as one system. When you are stressed, cortisol weakens the skin barrier and drives inflammation, so skin turns reactive, dry, or congested. Kaia calms both at once, with Ayurvedic botanicals, Reiki-infused intention, and slow, sensory rituals that settle the body while they care for the skin.
How do I find my dosha, or my skin type?
In Ayurveda, your skin is guided by your dosha, your constitution. Vata skin runs dry and reactive, Pitta skin runs hot and inflamed, and Kapha skin runs congested and dull. The easiest way to find yours is our 2-minute dosha quiz, which matches you to the ritual made for your skin.
Are your products good for sensitive or rosacea-prone skin?
Yes. I created Kaia for my own sensitive skin. Our Calming Blue Face Oil, made with Blue Tansy and its naturally soothing azulene, was formulated specifically for redness, reactivity, and stressed skin. As with any new product, patch test first.
What makes Kaia Skin different?
Three things rarely found together: authentic Ayurveda I have lived since childhood, Reiki energy and intention infused by hand, and a focus on the nervous system, the understanding that calmer skin begins with a calmer body. Everything is made in small batches in New York.
What does Reiki-infused mean?
Reiki is a practice of channeling energy and intention. As a certified Reiki Master, I infuse each product with calming intention throughout the process, from the moment the ingredients arrive to the moment your order is packed. It is my way of sending care along with what you use.
Are your products natural and clean?
Yes. Kaia products are handcrafted in small batches from natural, Ayurvedic botanicals, with no synthetic fragrance or artificial additives.
Are your products vegan?
Most of our products are plant-based, but a few contain beeswax, such as our balms, so the full line is not vegan. Each product lists its ingredients, and I am glad to help you choose vegan options if you reach out.
Where do I start, and how do I build a routine?
The Kaia face ritual is simple: cleanse with the Ayurvedic Cleansing Balm, tone with a Hydrate hydrosol, and seal with a Face Oil suited to your dosha. Add a powder mask once or twice a week. If you are not sure where to begin, the dosha quiz builds the ritual for you.
How do the powder masks work?
Our masks are powders you mix fresh each time, with water, a hydrosol, or another activator of your choice. Mixing fresh keeps them free of the preservatives that premixed masks need, and lets you customize the texture and benefits to your skin that day. Mix, apply for the time noted, then rinse.
Can I use your products during pregnancy?
Some botanicals and essential oils are not recommended during pregnancy. Please check with your healthcare provider before use, and share the product's ingredient list with them. I would always rather you be certain than assume.
Orders & Shipping
How is my order shipped?
We ship via USPS and UPS. You can also choose local pickup at checkout.
How long will my order take?
We fulfill orders within 2 business days. Shipping time then depends on your choice at checkout: free economy adds 5 to 8 days, standard adds 2 to 4 days, and priority adds 1 to 3 days.
Will I get a tracking number?
Yes. You will receive a confirmation email with your tracking number when your order is dispatched. It is sent from a no-reply address, so please check all folders, including spam, and add our domain to your safe senders list.
What is your return policy?
If you return an unsuitable item for a refund, we refund the cost of the item only, not the original delivery cost. If you return a faulty item, we refund both the original shipping and the return delivery costs.
Can I use a promo code?
Yes. You can add a valid promotion code in your basket at checkout.
When is my card charged?
Due to the nature of our payment system, the full cost of the order is charged as soon as it is placed.
Still have a question?
I would love to help. Reach me through the contact page, or take the dosha quiz to find your ritual.